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Outstanding Customer Service Skills 1 Day Course

Overview

Happy customers are good for business. Which is why being able to communicate effectively with the people who buy your products and services is invaluable. This practical, one-day course in Outstanding Customer Service Skills will teach you the essentials of building great relationships with your customers, to ensure you deliver first class customer service, every time.

Objectives

By the end of this one-day customer services course, you’ll have an increased awareness of your own customer needs, and be able to:

See things from your client’s perspective
Understand your own strengths and weaknesses in customer service
Identify areas of improvement in your own skill set
Improve your customer service delivery
Understand the basics of outstanding customer care
Create a plan of action for personal growth

Agenda

Using a varied programme of activities and discussion, we’ll explore the following key areas of customer care:

What is good customer service?
Discover your strengths and build on them
Bring your customer service skills to the next level
Tips for dealing with difficult situations
How to measure customer satisfaction

Assessment

There’s no formal assessment for this course. However, you’ll receive a Certificate of Attendance for your records.

Who Should Attend?

In house training

Booking for more than 8? click here

See What Our Customers Say...

Customer Experience

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I use Easybook on a regular basis and they are fantastic. I have used other companies in the past and wasn't happy with the service. My colleague Pauline recommended Easybook and my contact Luke is efficient and extremely helpful

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We always receive first class service form Easybook. All of the staff are very helpful and friendly, a pleasure to deal with.

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Highly Recommend

Very easy to use online, had to call a couple of times the Staff were very friendly and helpful

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Simple Booking System

Booking is very simple and all courses are easy to find under sub headers, with all information on venues. Also being able to book multiple people on to one course is great.

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Above and Beyond

The service is always above and beyond excellence. The staff are friendly and always go the extra mile.

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Communication Skills 1 Day Course

Excellent Customer Care (Incoming Calls) 1 Day Course

Masterclass in Handling Incoming Telephone Calls 1/2 Day Course

FAQs

Will lunch be Included?

The joining instructions will indicate if lunch is provided for the duration of your course. Should you need to know prior to booking please contact one of our team who will be happy to advise.
When will I receive my Course Joining Instructions?

Course joining instructions are sent 7 to 10 days prior to course commencement. If you book within this time frame they are emailed within 24 hours of the booking being placed.
What time does my course start?

Start and finish times are confirmed on your joining instructions which are issued 7 to 10 days prior to course commencement. Failure to arrive at the requested time may result in the delegate being turned away.
Can I complete a name change on my booking?

Yes, a name change can be completed free of charge providing the delegate being substituted has the required pre-requisites. You can submit your request by emailing our customer service team at training@easybooktraining.co.uk or calling on 01892 543000.