Outstanding Customer Service Skills 1 Day Course

Overview

Happy customers are good for business. Which is why being able to communicate effectively with the people who buy your products and services is invaluable. This practical, one-day course in Outstanding Customer Service Skills will teach you the essentials of building great relationships with your customers, to ensure you deliver first class customer service, every time.

Objectives

By the end of this one-day customer services course, you’ll have an increased awareness of your own customer needs, and be able to:

• See things from your client’s perspective
• Understand your own strengths and weaknesses in customer service
• Identify areas of improvement in your own skill set
• Improve your customer service delivery
• Understand the basics of outstanding customer care
• Create a plan of action for personal growth

Agenda

Using a varied programme of activities and discussion, we’ll explore the following key areas of customer care:

• What is good customer service?
• Discover your strengths and build on them
• Bring your customer service skills to the next level
• Tips for dealing with difficult situations
• How to measure customer satisfaction

Assessment

There’s no formal assessment for this course. However, you’ll receive a Certificate of Attendance for your records.

Who Should Attend?