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If you regularly speak to customers over the phone, this interactive one-day excellent customer care course is for you. From making a great first impression the moment you pick up a call, to dealing with customer complaints and challenges in a positive way – interacting well with customers is vital to the success of your business. Raise the bar through insightful role-play to provide excellent customer care.
Using an interactive, hands-on approach, this one-day course in Excellent Customer Care will look at:
Role-play is an effective way to learn, especially when it comes to understanding customer behaviour. Learn, first-hand, why people behave they way they do, and how you can control a situation by responding to customer needs appropriately. We’ll explore:
There’s no formal assessment for this course. However, you’ll receive a Certificate of Attendance for your records.