Communication Skills 1 Day Course

Overview

Being able to communicate well is key to success in business, and yet it holds many of us back. This information-packed communication skills training course will give you all the tools you need to communicate more effectively with your customers, as well as your colleagues. You’ll grow in confidence as you understand the secrets to building rapport and gaining the trust of your peers.

Objectives

On this one-day Communication Skills course, you’ll learn how to:

• Recognise behaviours that impact your reputation
• Understand how to build good working relationships
• Create your own clear communication goals
• Identify communication styles that work for different audiences
• Plan your communications, both internal and external

Agenda

Everything from body language, tone and the words you choose can affect your communication performance. Getting it right can put you on the path to great working relationships, better job satisfaction and more profitability. During this one-day training course, you’ll find out:

• Why communication isn’t one-sided
• What it means to be a good communicator
• How communication affects business relationships
• Why being clear is essential to effective communication
• How to measure your own communication skills
• The essentials of planning internal and external communications
• How to adapt your body language and tone to suit your audience

Assessment

There’s no formal assessment for this course. However, you’ll receive a Certificate of Attendance for your records.

Who Should Attend?