Objectives

After completing this e-learning conflict management course, you’ll understand:

• What the different types of conflict are
• The common causes of conflict in the workplace
• Who is most at risk of conflict in your workplace
• The harmful impact that conflict creates in a working environment
• What the law says about conflict management
• How to carry out a risk assessment and highlight conflict hotspots
• A range of strategies to prevent conflicts from arising in the workplace
• How to prevent conflicts from escalating
• How to deal with confrontations
• Long term conflict
• Mediation and other dispute resolution tools

Agenda

This 2-hour online training course covers the following topics:

• An introduction to conflict management
• Why is it important to manage conflict effectively?
• Types of conflict and their causes
• Examples of conflict in the workplace
• What are the consequences of workplace conflict?
• Who’s most at risk of conflict in the workplace?
• Conflict management and the law
• The 6 steps of a conflict risk assessment
• Employer responsibilities regarding conflict
• Employee duties regarding conflict
• How to prevent conflict
• Changing behaviours
• Implementing preventative measures
• Train your staff well
• Rearrange your workspace to be a conflict-free zone
• Reduce staff stress by changing roles, hours, access and security
• Get regular employee feedback
• Discrimination in the workplace
• Managing confrontational employees
• Offer appropriate support
• How to report and record incidents of conflict
• Intervention: informal dialogue, mediation, conciliation and arbitration
• Employment tribunals

Assessment

At the end of this course, you’ll take a multiple-choice test of 12 questions. It’s marked automatically, and you’ll need 75% to pass. If you don’t pas first time, you’re welcome to re-take the test as many times as you need to at no extra cost.

You’ll receive a CPD-certified digital certificate straight away.

Who is this Course for?

This online course in conflict management has been created especially for senior members of staff who manage others, such as managers, supervisors and HR advisors. It is not aimed at employees looking for help dealing with conflicts at work.