Soft Skills Training: Why is it so Important?

Soft skills training focuses on developing personal qualities that affect how we interact and navigate the workplace. You may also know them as people skills as they are behaviour-related and interpersonal skills. Hard skills, on the other hand, are measurable and learned through training and education, and are usually technical abilities specific to a job, such as operating machinery. Soft skills are transferable across different positions and industries.

It's important for people throughout a business to have a mix of both hard and soft skills to be able to carry out their job efficiently on both a practical and a social level. It’s easy to think that hard skills are most important in a job, but since the pandemic, soft skills are more in demand than ever. The World Economic Forum identified soft skills as being most in demand in the workplace, in their Future of Jobs Report 2023.

How Can You Improve Soft Skills?

While hard, practical skills can be learned, so can soft skills. And definitely improved. People need to be receptive to feedback and willing to listen and change behaviour, if necessary. And training is the best way to do this, providing practical tips to improve soft skills, such as how to listen and be more understanding and empathetic.

Some key areas of soft skills training:

• Communication: This includes clear and concise written and verbal communication, as well as active listening.
• Teamwork: Working effectively with colleagues towards a common goal is essential in most workplaces. Soft skills training can help you develop collaboration skills, conflict resolution techniques and empathy.
• Problem-solving: Being able to identify problems, analyse them critically, and develop solutions is a valuable asset. Soft skills training can refine your approach to problem-solving and equip you with better decision-making abilities.
• Time Management: Effective time management ensures you meet deadlines and prioritise tasks efficiently. Soft skills training can help you develop organisational skills and strategies to manage your workload.

Soft Skills Training through Easybook

Our network of training providers have dozens of soft skills training courses for you to choose from. Here are just a few of them:

• Communication Skills Course: Learn how to be more effective when communicating with customers and colleagues, with tips on body language, tone of voice and identifying positive behaviours.
• Time Management Course: When you know how to plan and use your time better, you will find you can be more productive both at work and home.
• Leadership and Management Course: One of the key elements to being a good manager is being a good communicator. This will also help you understand just what is expected of you in your role.
• Customer Service Skills Course: Good customer service is essential and you need your customers to have a good experience every step of the way. From handling complaints to solving problems, learn how to keep your customers satisfied from the off.

Take a look at the full range of soft skill training courses you can book through us.

What are the Benefits of Soft Skills Training?

There are many benefits to participating in soft skills training, both for employees and employers:

• Increased Productivity and Efficiency: Well-developed soft skills like communication and teamwork lead to smoother collaboration and less friction between colleagues. This translates to a more efficient workflow and increased productivity.
• Improved Customer Service: Strong communication and interpersonal skills are essential for providing excellent customer service. Soft skills training can equip employees to interact with clients and customers confidently and address their needs effectively.
• Enhanced Leadership: Effective leaders inspire and motivate their teams. Soft skills training can help individuals develop the communication, problem-solving and delegation skills necessary for strong leadership.
• Higher Employee Retention: Employees who feel valued and supported in their professional development are more likely to stay with a company. Soft skills training demonstrates an employer's commitment to its workforce and can boost employee morale.

Soft skills training is an investment in both personal and professional growth. When you give time to perfecting these essential abilities, you can increase your value in the workplace and contribute to a more positive and productive work environment. Take a look at the full list of soft skills training courses we offer and book online today. If you would like help choosing the right soft skills training course for you or your team, contact us or call us on 01892 543000.