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If you want to improve the service your customers receive when they make a phone call to your business, you need to see things from their perspective. This insightful, half-day Masterclass in Handling Incoming Calls course will help you to understand where you may be going wrong, and show you some simple ways to create a positive and enjoyable experience for your callers.
By the end of this practical, half-day Masterclass in Handling Incoming Calls, you’ll:
What do you hate about making phone calls to your bank, your dentist or estate agents? By finding out what we dislike most about making calls, we can judge our own business’ ability to put customers at ease. During this half-day course, we’ll look at good customer service and how incoming calls play their part, including:
There’s no formal assessment for this course. However, you’ll receive a Certificate of Attendance for your records.
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